If you’ve ever logged into Wuthering Waves after seeing a weird login alert from a region you don’t recognize, or just want to follow basic account security best practices, you’re probably looking for how to change password on Wuthering Waves. Unlike many mobile and PC gacha games, the option to update your login credentials isn’t tucked into the in-game settings menu, which leaves a lot of players scratching their heads when they want to make a change. We’ve walked through the process dozens of times across PC, iOS, Android and PlayStation, so we’ve broken down every step you need to follow, plus common fixes for issues that pop up along the way.
How to Change Password on Wuthering Waves For All Platforms
The first thing you need to know is that password changes are handled through the official Kuro Games account portal, not directly inside the game client. This setup is consistent across all devices, though there are small shortcuts you can use depending on what you play on. If you’re already logged into the game on your device, you can tap your profile icon in the top left corner of the home screen, then tap the Customer Service button at the bottom right of the profile menu. That takes you directly to the account management page, no extra login needed if you’re already signed in on that device.
If you’re not logged into the game, you can head directly to the official Kuro Games account site from any browser. Once you log in with your current credentials, look for the Account Security tab on the left-hand menu of the portal. Scroll until you see the “Login Password” section, then tap the “Modify” button next to it. You’ll be asked to enter your current password first, to verify it’s you making the change. Then enter your new password twice to confirm. Kuro Games requires passwords to be between 8 and 20 characters, with a mix of letters, numbers and special characters, so make sure your new choice meets those requirements before hitting submit.
The process is mostly the same across all devices, but there are a few small platform-specific notes to keep in mind:
- On PC: If you play through the official Kuro Games launcher, you can access the account portal directly by clicking your profile icon in the top right corner of the launcher home screen, no browser required.
- On mobile: If you’re logged in via a linked social account (Google, Apple, Facebook), you’ll need to change your password through that third-party platform instead of the Kuro Games portal.
- On PlayStation: You can only change your password through the official Kuro Games site on a separate browser, as the PlayStation version of the game doesn’t have a direct link to account management in its menu.
Once you submit your new password, you’ll get a confirmation email sent to your linked address, and you’ll be logged out of all active sessions on all devices. You’ll just need to log back in with your new password the next time you open the game.
Common Issues You Might Face When Updating Your Wuthering Waves Password
Most players get through the password change process with no issues, but there are a few common snags that pop up regularly. The most frequent issue players run into is forgetting their original current password. If that’s the case, you can’t use the modify password tool directly, you’ll have to go through the reset flow instead, which we cover later in this guide.
Another common problem is getting an “invalid password” error when you enter your new password. A lot of players miss that special characters like spaces, emojis, or rare symbols aren’t allowed, so stick to standard options like exclamation points, question marks or asterisks if you want to add a special character. You also can’t use a password you’ve used for your Kuro Games account in the past, so make sure your new choice is totally unique to this account.
You also might run into a verification code prompt if you’re changing your password from a new device that Kuro Games doesn’t recognize. The code will be sent to the email or phone number linked to your account, so make sure you have access to that before you start the process. If you don’t get the code within 5 minutes, check your spam or junk folder, or tap the resend button no more than once every 60 seconds to avoid getting locked out of the verification system.
Best Practices to Keep Your Wuthering Waves Account Secure Post-Password Change
Changing your password is only the first step to keeping your account safe, especially if you’ve spent money on pulls, limited banners, or in-game cosmetics. First, enable two-factor authentication (2FA) right after you update your password, if you haven’t already. Kuro Games supports 2FA via email, phone number, or authenticator app, and it will block 99% of unauthorized login attempts even if someone gets hold of your new password.
Don’t reuse the same password you use for other gacha games, social media, or banking sites. If one of those sites gets hacked, your Wuthering Waves account will be at risk too, so use a unique password that you don’t use anywhere else. You can use a free password manager to store it so you don’t have to remember it off the top of your head. We recommend updating your password every 3 to 6 months as an extra layer of protection, even if you don’t see any suspicious login activity.
Also, avoid sharing your account details with anyone, even friends who say they want to help you farm materials or clear hard content. Kuro Games bans accounts that are shared between multiple users, so you risk losing all your progress even if your friend has good intentions. You also should never click on links in random Discord DMs or social media messages claiming to give free free pulls or in-game currency, as these are almost always phishing sites designed to steal your login credentials.
What to Do If You Can’t Access Your Account to Change Your Password
If you’ve forgotten your current password, or if someone else has already changed your password and locked you out of your account, you don’t have to start over from scratch. First, head to the Kuro Games login page and tap the “Forgot Password” link right below the password entry field. Enter the email or phone number linked to your account, and you’ll get a verification code that lets you reset your password directly, no need to enter your old one.
If you no longer have access to the email or phone number linked to your account, you’ll need to submit a support ticket to Kuro Games customer service. You’ll have to provide proof that you own the account, like purchase receipts for any in-game transactions, the approximate date you created the account, your in-game UID, and the device you first used to play the game. The support team usually responds within 24 to 48 hours, and they’ll help you recover your account and set a new password once they verify ownership.
You can speed up the review process by submitting as much detail as possible with your first ticket. If you don’t have purchase receipts, you can also provide screenshots of your in-game profile, the list of 5-star characters you have unlocked, and the approximate date you pulled your first limited banner character. All of these details help the support team confirm you’re the rightful owner of the account.
At the end of the day, taking 5 minutes to learn how to change password on Wuthering Waves is one of the easiest things you can do to protect all the time and money you’ve put into building your roster and exploring the world of Jinzhou. If you run into any snags that aren’t covered here, you can always reach out to the in-game customer service team for extra help, and they’ll walk you through the process step by step. Just make sure you follow the password best practices we covered, and you won’t have to worry about unauthorized access to your account down the line.