If you’ve spent hours exploring Wuthering Waves’ open world, grinding for rare characters, or competing in co-op missions, you might eventually reach a point where you want to step away for good. Maybe you’re switching to a different server, tired of the current meta, or just looking to cut down on screen time. Whatever your reason, navigating account settings for gacha games can be confusing, and one wrong move could make you lose years of progress by accident. This guide walks you through every step of how to delete a Wuthering Waves account, plus all the fine print you need to know before you hit confirm.
Pre-Deletion Checks You Must Complete First
Jumping straight into the deletion process without doing these checks is a surefire way to run into headaches later. I learned this the hard way when I helped a friend delete his old account last year: he forgot to cancel his monthly premium pass, and got charged for two extra cycles before he noticed the deductions from his bank account. Take 10 minutes to go through these steps first, and you’ll avoid 90% of common pitfalls.
First, backup all relevant account data you might need later. This includes purchase receipts for limited bundles, screenshots of your favorite character builds, and a copy of your full purchase history. You can request a data download from the account settings page on the official Kuro Games website, and it usually arrives in your linked email within 24 hours.
Next, confirm all pending refund requests are fully processed before you submit a deletion ticket. If you filed for a refund on a recent purchase and delete your account before it’s approved, the support team won’t be able to send the funds back to your payment method, and you’ll lose that money for good.
You’ll also want to unlink any third-party accounts connected to your Wuthering Waves profile, including Google, Apple, Facebook, or PlayStation Network accounts. That way, you won’t run into issues if you want to use that same third-party account to make a new Wuthering Waves account later, or link it to a different game.
Here’s a quick checklist to run through before you start the deletion process:
- Download a copy of your purchase history, character roster, and in-game item inventory from your account settings page
- Cancel any active recurring subscriptions linked to your Wuthering Waves account, including monthly passes or premium currency bundles
- Notify any friends you play with regularly that you’ll be removing your account, so they don’t wonder why you disappear from their friend list unexpectedly
How to Delete a Wuthering Waves Account Across All Platforms
One thing to note before you start: you can only submit a permanent deletion request through the official Kuro Games account portal, not directly through the in-game settings. The in-game settings menu has a link to the portal, but you can also access it directly from any web browser on your phone, PC, or console.
For PC players, start by logging into your Kuro Games account on the official website. Navigate to the “Account Security” tab on the left-hand menu, then scroll down until you see the “Delete Account” option at the bottom of the page. You’ll be asked to verify your identity by entering a verification code sent to your linked email or phone number. Once you enter the code, you’ll need to check three boxes confirming you understand that deletion is permanent, all progress will be erased, and you won’t be able to recover any purchases. Submit the request, and you’re done.
For mobile players on Android or iOS, you have two options. You can either open your mobile browser and follow the same steps as PC players, or open the Wuthering Waves app, tap the settings icon in the top right corner, select “Customer Support”, then tap the “Account Deletion” link that pops up in the FAQ section. This will redirect you to the same account portal, where you can follow the same verification steps.
Console players on PlayStation or Xbox will need to make sure their console account is linked to a valid email address first. If you made a guest account when you first started playing, you’ll need to link an email before you can submit a deletion request. Once your email is linked, follow the same steps as PC players through the web portal. Deleting your Wuthering Waves account won’t affect any other games linked to your PlayStation or Xbox profile, so you don’t have to worry about losing progress in other titles.
If you’re using a guest account that’s never been linked to an email or phone number, you don’t need to go through this process at all. Just delete the game app from your device, and the account will be erased automatically. Guest accounts don’t have a cooling-off period, though, so make sure you really don’t want the progress before you delete the app.
Common Issues You Might Face During the Deletion Process
Most people won’t run into any problems when submitting a deletion request, but there are a few common snags that can slow the process down. The most frequent issue I hear about is people not seeing the “Delete Account” button in their account settings. That almost always happens for one of two reasons: either your account is currently banned or under investigation for violating the terms of service, or you have an open support ticket that hasn’t been resolved yet. If your account is banned, you’ll need to appeal the ban or wait for the investigation to wrap up before you can delete your account.
Another common issue is not receiving the verification code after you request deletion. First, check your spam or junk folder, because automated emails from Kuro Games often end up there. If you still don’t see it, make sure you entered the correct email address linked to your account, and try requesting a new code after 10 minutes. If you still don’t get it, reach out to customer support for help.
What if you change your mind after submitting the request? All permanent deletion requests have a 30-day cooling-off period before the account is erased. If you log into your account at any point during those 30 days, the deletion request will be canceled automatically, and you’ll be able to use your account like normal. If you decide you still want to delete it after canceling, you’ll have to submit a new request and wait another 30 days.
Some players also report that they can’t delete their account because it’s linked to a third-party platform that won’t unlink. If that happens, reach out to both Kuro Games support and the support team for the third-party platform, and they can help you manually unlink the accounts so you can proceed with deletion.
Is Deleting Your Wuthering Waves Account the Right Choice for You?
Deleting your account is a permanent step, so it’s worth taking a minute to make sure it’s actually the best option for your situation. A lot of people reach for the deletion button when they’re frustrated with a bad pull, or bored with the current update cycle, but there are reversible alternatives you can try first.
If you’re just taking a break from the game and don’t want to worry about someone accessing your account while you’re gone, freezing your account is a far better option than permanent deletion. You can freeze your account from the same account security tab where you find the deletion button, and you can unfreeze it at any time with no loss of progress. This is perfect if you think you might want to come back for a future update, or if you’re worried about account security after a phishing attempt.
If you want to start over with a fresh account to roll for new limited characters, you don’t need to delete your old account at all. You can make a new account with a different email address, and keep your old account intact in case you want to go back to it later. Gacha games often bring back old limited characters, so you might regret deleting an account with a rare 5-star you spent hundreds of dollars to pull.
That said, there are times when deletion is the right call. If you’re struggling with gacha addiction and want to remove all temptation to spend money on the game, permanent deletion can be a really helpful step. It’s also a good idea if you’re selling your device and want to make sure no one can access your account, or if you’ve had repeated issues with account hacking and want to cut ties entirely. Just make sure you’ve weighed all the options before you submit that request, because once the 30-day cooling-off period ends, there’s no way to get your account back, no matter what you tell support.
At the end of the day, learning how to delete a Wuthering Waves account is a straightforward process, as long as you take the time to do your pre-deletion checks and follow the steps correctly. Don’t rush through the process, and don’t submit a request when you’re frustrated after a bad pull or a lost co-op match. Take a day to think it over, run through the checklist, and make sure you’re making the right choice for yourself. If you have any questions that aren’t covered in this guide, you can reach out to the official Kuro Games support team for personalized help.