If you’ve spent dozens of hours exploring Wuthering Waves’ open world, pulled for limited 5-star Resonators that didn’t land, or simply don’t have time to play anymore, you might be looking for a clear path to remove your profile for good. I’ve walked through this process twice myself – once when I switched regional servers, and once when I took a 6-month break from gacha games entirely – so I know how confusing the hidden account settings can be. In this post, I’ll walk you through exactly how to delete account on Wuthering Waves, what to do before you hit confirm, and what to expect after you submit your request.
Step-by-Step: How to Delete Account on Wuthering Waves Permanently
You can only delete an account that is currently not banned or restricted, so first make sure your profile is in good standing before you start the process. The steps are the same for mobile, PC, and console players, though third-party platform users will have one extra pre-step to complete first. The full official process is laid out below:
- Log into your official Wuthering Waves account through the official Kuro Game portal or in-game settings menu, located under the “User Center” tab in the settings sidebar
- Scroll to the bottom of the User Center page and select the “Account Cancellation” option – this is often hidden under the “Advanced Settings” drop-down, so you may have to click to expand it first
- Complete the identity verification step by entering the verification code sent to your linked email address or phone number
- Read through the account deletion terms carefully, then check the box confirming you understand all consequences of permanent removal
- Submit your request, and wait for the 7-day cooling-off period to complete before your account is fully erased
If you play via Steam, Epic Games Store, or a mobile app store account, you’ll first need to link that third-party account to an official Kuro Game account with a verified email or phone number to start the deletion process. That’s one of the most common roadblocks players run into, so if you haven’t done that link yet, set aside 2 minutes to complete that step first. If you play on iOS, you may also need to revoke app permissions for Wuthering Waves in your Apple ID settings after you submit the deletion request, to make sure no residual data is linked to your Apple account. Deletion requests cannot be reversed once the 7-day cooling off period ends, so double check you’re selecting the right account if you have multiple profiles across different regions.
Critical Pre-Deletion Checks You Don’t Want to Skip
A lot of players rush through the deletion process and run into annoying issues later, so taking 10 minutes to run through these checks will save you a lot of hassle down the line. First, go through your in-game inventory to check for any unspent paid currency or limited items you might want to use first. Any unspent premium Lunite or paid in-game items will be permanently erased when your account is deleted, and you will not be eligible for a refund for unused purchases. If you have pending purchase disputes, you need to resolve those before submitting a deletion request, otherwise you’ll lose access to the account details needed to process the refund.
Next, make sure you save any personal content you want to keep, like screenshots of your favorite Resonator builds, clear records of hard boss fights, or clips of open world exploration. You won’t be able to log back in to retrieve these once the cooling period starts, so save them to your local device or cloud storage first. If you share your account with friends or family members, make sure they know you’re deleting it so they don’t lose any progress they’ve made on the profile too. I made this mistake once when I deleted my old Asia server account – I forgot I let my cousin use it to pull for Jiyan, and he lost all his progress on that profile. Don’t make the same call I did.
Finally, remember to cancel any active subscriptions tied to your account. Account deletion does not automatically cancel active app store subscriptions, so this is a step you have to complete manually. Head to your Google Play, Apple App Store, Steam, or Epic Games subscription settings to cancel your monthly pass, battle pass, or any other recurring purchases before you submit your deletion request, otherwise you’ll keep getting charged for a profile that no longer exists.
Common Problems You Might Face During Account Deletion
Even if you follow all the steps correctly, you might run into a few common issues that delay or block your deletion request. The most frequent one I see players complain about is not seeing the account cancellation option at all. This almost always happens because you’re logged into a guest account, not a verified official account. If you’re using a guest account without a linked email or phone number, you will not be able to submit an official deletion request. You can either link the guest account to a valid contact method first, or simply uninstall the game and let the guest account expire after 180 days of inactivity.
Another common issue is not receiving the verification code needed to confirm your deletion request. First, check your spam or junk mail folder, or make sure you didn’t block Kuro Game’s notification numbers or email addresses. If you still don’t get the code after 10 minutes, you can request a resend, but don’t spam the button or you might get temporarily restricted from receiving codes for security purposes. If you still can’t get the code after 24 hours, reach out to customer support for help.
If your deletion request gets denied, it’s almost always for one of two reasons: your account has an active ban or restriction, or you have an open purchase dispute with Kuro Game or your app store. You’ll need to resolve that issue first before you can resubmit your deletion request. If you recently changed your linked email or phone number, you’ll also have to wait 72 hours before you can submit a deletion request for security reasons. I’ve seen a lot of players post about this in the official Discord server, so don’t panic if you get a denial message – 9 times out of 10 it’s a simple fix that takes less than 24 hours to sort out.
Alternatives to Permanent Wuthering Waves Account Deletion
Permanent deletion is a big step, and if you’re not 100% sure you never want to come back to the game, there are a few less extreme options you can try first. The most popular one is temporary account restriction, which lets you block all logins for a set period of time without erasing your progress. You can enable a 15, 30, or 90-day account restriction that blocks all logins without deleting your progress permanently. This option is perfect if you’re trying to cut back on gacha spending, take a break for exams, work, or travel, and you don’t want to lose all the characters and items you’ve grinded for months to get.
Another alternative is to start a new account on a different regional server instead of deleting your existing profile. A lot of players choose this option if they’re unhappy with their current progress, or if they want to play with friends on a different server. You can keep your old account active and switch between them whenever you want, so you don’t have to give up all your hard work entirely. If you’re deleting your account because you’re tired of getting marketing emails from Kuro Game, you can simply unsubscribe from their mailing list in your account settings instead of removing your whole profile.
If you’re thinking about deleting your account because the game runs poorly on your device, or you’re running into constant bugs, try checking performance guides or official patch notes first. A lot of common issues can be fixed with simple setting adjustments, and Kuro Game releases regular updates that fix bugs and improve performance for both PC and mobile players. But if you’re 100% sure you don’t want to come back to the game ever again, permanent deletion is still the best option to make sure your personal data is fully removed from Kuro Game’s servers.
At the end of the day, figuring out how to delete account on Wuthering Waves doesn’t have to be a complicated, frustrating process, as long as you follow the steps above and do your pre-deletion checks first. Whether you’re taking a permanent break from gacha games, switching to a different region, or just cleaning up old online accounts, this process will make sure your data is removed safely and you don’t run into unexpected issues down the line. If you hit any snags that aren’t covered here, you can always reach out to the official support team for personalized help – they usually respond to account deletion requests within 48 hours.